Booking Conditions

Tourist tax is 1.5 euro per person per night (from 15 years), payable on the spot.

Arrival: from 15:00

Departure: until 10:00

EXTRA BED FEES:

Ask for our offer by e-mail: reservierung@relaxmurau.at

Pets: Pets are allowed in our hotel at an extra charge of 15 euro/pets/night.

Cancellation conditions:

We are flexible with our cancellation and payment terms during the virus situation. Please contact us for more information.

If cancellation or amendment is made:

– 30 days before the arrival date, no cancellation fee will be charged;

– If cancelled or modified less than 21 days before the date of arrival, 40% of the total amount of the reservation will be charged;

– 14 days before the date of arrival, 70% of the total amount of the reservation will be charged;

If cancellation or modification is made within 14 days of the arrival date, or in case of no-show, the full amount of the reservation will be charged. The reservation is made for a specific date, so if you leave earlier or arrive later, you will still be charged the full amount above.

Payment terms:

To guarantee your reservation, a 40% deposit (bank transfer or credit card deposit) is required 30 days prior to the arrival date.

The balance is payable on the spot.

CHECK IN: from 15:00

To facilitate the check-in upon arrival, we would like to ask you to send us the following information when booking:

names of all guests

date of birth of all guests

address

ID card number or passport number

car registration number

telephone number

BANKING DATA:

HRK Management GmbH

Steiermärkische Bank und Sparkasse Aktiengesellschaft

IBAN: AT85 2081 5000 4394 0576

BIC: STSPAT2GXXX

PAYMENT OPTIONS AT THE HOTEL:

Cash, Mastercard, Visa, Maestro, Visa Electron, Diners Club