A
Arrival
You can occupy your room from 15:00 on the day of arrival.
B
Bank
The closest bank, Raiffeisen Bank, is to be found on the main road, between Spar and Eni petrol station.
Address: 8861 St. Georgen am Kreischberg, St. Georgen 45
Opening hours: Monday and Friday; 8:00-12:00
You may find the following banks in Murau: Volksbank, Sparkasse (Erste Bank), Raiffeisen
Bathrobe
Bathrobes can be requested at the front desk free of charge.
Billiards
Two billiards table await our guests in Carver Pub on floor -1.
Bowling
Two bowling alleys await our guests in Carver Pub on floor -1.
Breakfast
It is served in the restaurant every day between 7:30 and 10:00.
Bus
You may request more information about the timetables at the front desk.
C
Carver Pub
It is located on floor -1, opening hours: 16:00 – 23:00.
Our guests can choose from bowling, foosball, billiards, pinball and darts.
Cleaning of clothes
The services of our hotel involve the possibility to have your clothes cleaned and ironed.
Please place your clothes to be cleaned in the laundry bag and throw it on the bathroom floor.
Our colleagues will clean them within 48 hours.
You may find the current prices in the information folder in the room.
Complaint
Please contact the front desk in the event of any problems.
Credit cards
Our hotel accepts the following credit cards: Eurocard/Mastercard, Visa, Diners Club, JCB, Union Pay, V-pay, Alipay, Maestroú
D
Departure
We kindly ask you to leave your room until 11:00 on the day of departure.
The room bill can be settled any time before departure, or in the morning on the day of departure.
We kindly ask you to drop off the room cards and the ski locker keys on the day of departure.
Doctors
General practitioner
Dr. Gernot Siebenhofer
8861 St. Georgen am Kreischberg, Kreischbergstraße 20
Phone number: +43 3537 3700
Pediatrician
Dr. Monika Schober
8862 Stadl-Predlitz, Steindorf 67
Phone number: +43 3534 20 145
Dentist
Dr. Iris Moser-Kleinbichler
8850 Murau, Albert-Sacherer-Seidlung 17
Phone number: +43 3532 44 950
Ear, nose and throat specialist
Dr. Gernot Berger
8850 Murau, Raffaltplatz 14
Phone number: +43 3532 42130
E
Elevators
There are two elevators in our hotel. Children under 6 may use them under parental supervision only.
It is PROHIBITED to use the elevator in the event of a fire!
Excursions
If you wish to receive more information about the leisure activities in the area, please contact the front desk.
F
Fire alarm
We kindly ask you to leave the building on the designated escape route if there is a fire alarm.
You may find the escape plan on the door of your room. Please remain calm in all cases.
First aid
The central first aid box can be found at the front desk.
Fitness room
It can be found in the basement and is open between 7:00 and 22:00. Please request the assistance of our colleague at the front desk to open the fitness room.
Flowers
If you wish to buy some flowers for your beloved ones, the front desk is pleased to help you with it.
Front desk
It is at your disposal 24 hours a day. Extension of the front desk: 600.
H
Hairdresser’s
The hairdresser’s is located 5 minutes away from the hotel. Contact the front desk to schedule an appointment.
Hospital
The closest hospitals:
LKH Stolzalpe
8852 Stolzalpe, Stolzalpe 38
Phone number: +43 3532 24 240
Landesklinik Tamsweg
5580 Tamsweg, Bahnhofstraße 7
Phone number: +43 057 25547
Housekeeping
The rooms are cleaned every day between 8:30 and 17:00. If you wish to rest during this time, or you request no cleaning, please use the door hanger saying ‘Please do not disturb’. If your pet is staying in the room, we kindly ask you to use the ‘Pet in the room’ card.
I
Internet
We provide free access to wireless Internet in our hotel.
L
Late check-out
Late check-out is possible depending on the occupancy of our hotel.
Please contact the front desk on this at least one day before your departure.
Lobby Bar, Lounge
The bar of our hotel can be found next to the front desk, and it is open every day between 10:00 and 23:00.
Lost and found
The lost and found items can be received and turned in at the front desk. We retain the lost and found items for 6 months.
Luggage storage room
The luggage storage room of our hotel can be found next to the front desk, and our guests may use it at their own risk.
M
Massage
The masseurs of our hotel are glad to be at your disposal.
You can schedule an appointment for massage at the front desk. You may find our price list on the information board of the hotel.
Mobile phone
We kindly ask you not to use your mobile phones in the restaurant and the wellness area.
Thank you for your understanding.
N
Notification
You can ask about your messages and letters at the front desk.
P
Parking
The use of the car park in front of the hotel is free of charge. Please leave the entrance and the disabled parking spaces free.
Thank you for your cooperation.
Pets
Pets can be accommodated in our hotel following advance reservation and at an additional cost in the designated pet-friendly rooms. We regret to inform you that your pet is not allowed to enter the restaurant of our hotel.
Pharmacy
Contact the front desk for the opening hours of the pharmacy as well as the pharmacy on duty.
Salvator Pharmacy
8850 St. Egidi/Murau, Keltensiedlung 141
+43 3532 2340
Playroom
It can be reached through the lobby next to the entrance and is open between 7:00 and 22:00.
We kindly ask you to leave your shoes in front of the door to keep the room clean.
Playground
The playground of our hotel is free to use, please do not leave your children unattended there.
Post office
Stamp and postcard can be purchased at the front desk. You may leave your mail at the front desk, and we make sure that it will be forwarded.
Programmes
You may find information about the programmes in the hotel and nearby in the elevators and on the board next to the front desk.
You may request further assistance at the front desk.
R
Responsibility
We assume no responsibility for the valuables left unattended on the territory of the hotel.
Restaurant
Our restaurant is located on the ground floor. Our guests staying in the hotel can have breakfast between 7:00 and 10:00, and they can have dinner between 18:00 and 21:00.
Room card
You can enter the room with this card.
We kindly ask you to always keep the room card holder with you. Our colleagues can charge your consumption to the room if you show them the card holder. Thank you for your understanding!
S
Safe
There is a safe in every room. We kindly ask you to store your valuables and assets in the safe.
Contact the front desk in case of any problems.
Shoe cleaning service
There is an automatic shoe cleaner on the ground floor, next to the elevators. It’s free to use.
Shop
If you have left anything at home, you can buy all the small things you may need during your stay here in the front desk shop.
You can also buy some presents for your beloved ones and friends in the shop.
The selection of our shop can be found in the display case next to the front desk.
Ski instruction
Snowboard school Suli
Phone number: +43 664 3228 586
Ski school Mayer
Phone number: +43 664 4999 502
There are Hungarian speaking ski instructors available for our Hungarian guests.
You may also schedule an appointment every morning between 7:50 and 9:00 in the hotel lobby, in person.
For more information about ski instruction in Hungarian, you can also call the following phone number:
Csorba Simon László (Csumpi): +36 30 994 8444
Ski rental
Intersport Pintar: you can select your ski equipment in a well-equipped store located at the cash desk of the ski piste, with the help of skilled colleagues.
Contact: www.intersportrent.at
Ski storage
With its heated lockers, the ski storage of the hotel is located in the basement. You can request a key to the lockers at the front desk.
We kindly inform you that an additional fee of EUR 30 is to be charged in case of loss of key.
We kindly ask you not to wear any ski boots in the hotel.
Thank you for your cooperation.
Ski service
It is operated on floor -1 in the hotel.
Slippers
Hotel slippers may be requested at the front desk against payment.
Smoking
Smoking is prohibited in our hotel.
Smoking is allowed on the balconies only, with the balcony doors being closed all the time.
Should you still smoke in the room, a fee of EUR 600 is charged for cleaning.
Snack & Drink bar
The extensive snack and drinks offer of our snack bar can be requested at the front desk.
T
Telephone
Front desk: 600
International dialling codes:
Germany +49
Switzerland +41
Italy +39
Hungary +36
The Netherlands +31
England +44
France +33
Television
You may find the list of TV channels in the information folder in the room.
Towel
You can find it in your room. Please place your towels you still wish to use on the hook, and those you wish to change into the bathtub or on the floor in order to protect our environment.
Train
You may request more information about the timetables at the front desk.
W
Wake up service
A wake-up call can be requested at the front desk.
Wellness
Our hotel has a wellness area on 460 m2, it is located on the 6th floor and is open between 10:00 and 22:00. Our wellness area offers you:
- leisure pool
- children’s pool
- sauna
- sanarium (bio sauna)
- infrared sauna
- steam room
- relaxation room
Please note that there is quiet bathing in our wellness area between 20:00 and 22:00. During this period, those under the age of 16 are not allowed to visit the area.
Thank you for your understanding.
Children under the age of 14 are not allowed to enter the sauna area.
It is obligatory to use a sauna sheet in the sauna.
The water temperature of the pool is 31 degrees Celsius. Please note that it is PROHIBITED to jump into the pool!
Relax Resort Kreischberg
A-8861 St. Georgen ob Murau, Kreischberg 2.
+43 3537 25 002 ― reservierung@relaxmurau.at
www.relaxkreischberg.at